At Shoe Trend Shop, we take pride in offering premium footwear and apparel with the same attention to detail we apply to our customer service. If your purchase doesn’t meet your expectations, our straightforward returns process ensures resolution with the efficiency of our express shipping.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unworn condition
  • With all tags attached
  • In the original packaging (shoe boxes should be undamaged)

Note on Final Sale Items: Certain premium items marked “Final Sale” cannot be returned or exchanged. This typically includes:

  • Limited edition designer collaborations
  • Personalized/customized footwear
  • Items purchased during special promotions

How to Initiate a Return or Exchange

Follow these steps to process your return:

  1. Submit a Request: Email us at [email protected] with your order number and return details using the template below.
  2. Wait for Authorization: Our Philadelphia-based team will respond within 1 business day with return instructions.
  3. Package Your Items: Securely pack the items in their original packaging.
  4. Ship Your Return: Send the package to our fulfillment center using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend:

  • US Customers: USPS Priority Mail with tracking
  • International Customers: DHL or FedEx International Economy

Original shipping fees are non-refundable.

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Allow 5-10 additional business days for the refund to appear on your statement

Exchange Process

For exchanges:

  1. Follow the standard return process
  2. Include a note specifying your desired replacement item (style, size, and color)
  3. We’ll ship the new item once we process your return

Price differences will be charged or refunded as applicable.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number] Dear Shoe Trend Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Items to return/exchange: 1. [Product Name] – [Size/Color] – [Reason for Return] 2. [Product Name] – [Size/Color] – [Reason for Return] Preferred resolution: [Refund / Exchange for (specify item)] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item (which we work diligently to prevent with our quality control standards):

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a prepaid return label and expedited replacement

Our Quality Promise

While we stand behind the craftsmanship of our boots, coats, dresses and footwear, we understand that sometimes an exchange or return is necessary. Our policy reflects our commitment to your satisfaction – as reliable as our bestselling Oxfords and as considerate as our tailored customer service.

For any questions, contact our Philadelphia team at [email protected].