Welcome to Shoe Trend Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.shoetrendshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Shoe Trend Shop caters to fashion-conscious individuals who appreciate premium footwear and apparel with contemporary styling. Our collections are designed for customers who value:

  • Quality craftsmanship in footwear and clothing
  • Timeless styles with modern touches
  • Versatile pieces suitable for various occasions
  • Reliable service and transparent policies

2. Website Use

2.1 Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases.

2.2 Account Responsibility

When creating an account, you agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your login credentials
  • Notify us immediately of any unauthorized account use

2.3 Prohibited Activities

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape content or place orders
  • Misrepresent your identity or location

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However:

  • Colors may vary slightly due to monitor settings
  • Minor variations in handmade products may occur
  • We reserve the right to update product information without notice

3.2 Availability

All items are subject to availability. We may limit quantities and discontinue products at any time.

3.3 Pricing

Prices are shown in USD and exclude applicable taxes and duties. We reserve the right to adjust prices due to:

  • Material cost changes
  • Currency fluctuations
  • Special promotions

4. Orders & Payments

4.1 Order Process

Your order represents an offer to purchase which we accept when we send an order confirmation email.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Payment Security

All transactions are encrypted. We do not store complete payment details on our servers.

4.4 Order Changes

Contact us immediately at [email protected] if you need to modify an order. We cannot guarantee changes once processing begins.

5. Shipping & Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays) from our Philadelphia fulfillment center.

5.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
  • Free Shipping (Orders over $50): EMS, 15-25 business days

Delivery times are estimates and may vary. Some regions may experience restrictions.

5.3 International Orders

Customers outside the U.S. are responsible for:

  • Customs duties
  • Import taxes
  • Other clearance fees

We cannot ship to certain Asian regions and remote areas.

6. Returns & Exchanges

6.1 Return Policy

We accept returns/exchanges within 15 days of delivery. Items must be:

  • In original, unworn condition
  • With all tags attached
  • In original packaging (undamaged shoe boxes)

6.2 Non-Returnable Items

The following cannot be returned:

  • Final sale items
  • Limited edition collaborations
  • Personalized/customized footwear
  • Special promotion purchases

6.3 Return Process

  1. Email [email protected] with your order number
  2. Await return authorization (within 1 business day)
  3. Ship items with tracking (customer pays return shipping)

6.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on our site (logos, text, images, etc.) is our property or licensed to us and protected by copyright laws. You may not:

  • Reproduce or distribute our content without permission
  • Use our trademarks without written consent
  • Reverse engineer our website or products

8. Liability Limitations

8.1 Product Use

We are not liable for:

  • Incorrect product use
  • Personal preferences regarding fit or style
  • Wear and tear from normal use

8.2 Website Operation

We strive for continuous availability but are not liable for:

  • Temporary site outages
  • Technical issues beyond our control
  • Third-party service interruptions

Important: Our total liability for any claim related to your use of our site or products is limited to the purchase price of the items in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

10. General Provisions

10.1 Governing Law

These terms are governed by Pennsylvania law. Any disputes will be resolved in Philadelphia courts.

10.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10.3 Contact Us

For questions about these terms:

Shoe Trend Shop
3566 Maud Street
Philadelphia, PA 19103
Email: [email protected]